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Your systems are slowing you down. Your market isn't waiting.

best it is a Shopware agency and service integrator for brands, retailers and manufacturers in Germany, Austria and Switzerland — B2C, D2C and B2B. As the historically first Shopware partner we have been on board since 2007, today as a Platinum Partner and PaaS-certified. 150+ projects since 2000, 110+ employees, four locations: Düsseldorf, Cologne, Velen and Amstetten.

We are not the agency that can do everything. We are the agency that can do the right thing. And we do the math: we assess platform decisions by Total Cost of Ownership and projects by their return — not by project volume.

What we deliver

  • Strategy — CX and technology consulting, roadmap, platform selection with TCO and ROI assessment

  • Implementation — Shopware 6, storefronts and B2B portals, product data, CRM, marketing automation

  • Service integration — Shopware connected to ERP, PIM, CRM, payment, marketing automation and EDI; one responsibility for the interplay

  • Operations — application management, SLA, monitoring, license and operating cost optimization

  • Enablement — workshops and process design, so your team can move forward on its own

AX — Agentic Experience: AI is changing not only what you sell, but also how you build and how you work. We apply it on three levels:

  • In development — AI-driven Engineering: shorter paths from requirement to release

  • In day-to-day operations — Agentic Enterprise Platform: AI agents take routine work off your e-commerce team

  • In the buying process — Agentic Commerce: your Shopware store stays discoverable when AI agents buy on behalf of your customers

best it is a member of the Agentic Commerce Alliance.

Shopware focus areas

ERP integration via our own best it Integration Layer: SAP S/4HANA, Microsoft Dynamics 365 Business Central and NAV, proALPHA, Sage; punchout via OCI and cXML. https://www.bestit.de/de/leistungen/shopware/erp-anbindung

B2B with Shopware B2B Components: order approvals, quotes, budgets, roles, sales agents. https://www.bestit.de/de/leistungen/shopware/b2b

Operations and maintenance (application management) for all platforms. https://www.bestit.de/de/leistungen/application-management

150+ projects since 2000. Shopware partner since 2007. Four locations in Germany and Austria.

Turn tech into profit.